Cart is empty At Ambray Store, we prioritize your satisfaction. Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.
Eligibility for Returns
To qualify for a return, your item must meet the following criteria:
- Condition: The item must be unused, undamaged, and in the same condition as when you received it.
- Packaging: The item must be in its original packaging, including tags, dust bags, or protective covers where applicable.
Non-Returnable Items
Certain items are not eligible for returns, including:
Gift Cards: Non-refundable under any circumstances.
Personalized or Custom Items: Products with custom sizes, engravings, or other modifications.
Hygiene-Related Products: Items like insoles or footwear accessories that have been opened.
Partial Refunds
Partial refunds may be granted in the following situations:
- Items returned after the 30-day window but within a reasonable time frame (subject to approval).
- Items returned without original packaging or missing accessories.
- Products showing signs of use or wear.
Refund Process
Inspection: Once we receive your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and the amount will be credited to your original payment method within 7–10 business days.
Late or Missing Refunds
If your refund has not been received:
- If you still have not received your refund, contact us at care@ambray.store for assistance.
- Check your bank account or payment method again.
- Contact your credit card company or bank, as processing times may vary.
Exchanges
We replace items only if they are defective or damaged. For exchanges:
- Email us at care@ambray.store with details and photos of the defect or damage.
Sale Items
Only regular-priced items are eligible for refunds. Sale or clearance items are non-refundable.
Gifts
If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of the return. For returns of gifted items, we will issue a refund to the original purchaser.
Shipping Returns
- Customers are responsible for return shipping costs, which are non-refundable.
- For high-value items like handbags or clutches, consider using a trackable shipping service or purchasing shipping insurance.
Need Help?
For questions related to refunds, returns, or exchanges, contact us at care@ambray.store.